UX Design • Mobile UI • User Research • DEI

Elevating the UX for Blind and Visually-impaired Users at LookingBus →

How I helped empower Blind and Visually-impaired Users to use the Ann Arbor public transit system by designing, researching, and testing an award-winning mobile User Experience

UX Design • UI • User Research

Improving the Threat Monitoring Dashboard for IBM Security →

How I improved IBM Security's resolution times by 20% and enhanced Service Level Agreement (SLA) performance by 12% by leveraging primary user research to design an intuitive, action-rich dashboard for security analysts

UI Design • Design Systems • Figma • UX

Designing the Cloud Security Dashboard for IBM Security →

How I streamlined the IBM Security analyst experience and optimized response times by crafting a user-first dynamic SaaS dashboard. Plus how I forged scalable user experiences across the IBM Design ecosystem by developing a robust Figma design system library

User Research • UX • UI • User Evangelism

Crafting the Cloud Security Trial Experience for IBM Security →

How I increased IBM Security's multi-segment market visibility, improved customer conversion rates, and fostered a research-driven approach across global teams by uncovering new user insights and designing a intuitive SaaS cybersecurity trial experience

Design Work